Privacy, Security and Data Protection

The British Association of Snowsport Instructors Limited (“BASI”, “we”, “us” or “our”) are committed to protecting and respecting your privacy.

This policy (and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website, www.basi.org.uk (“Website”) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (“Act”), the data controller is The British Association of Snowsport Instructors Limited.  

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by joining as a Member of BASI, by filling in forms on our Website or by corresponding with us by phone, e-mail, text, letter or otherwise. This includes information you provide when you register to use our Website, use our Member Area, subscribe to our services, search for a service or a product, place an order on our Website or carry out a transaction with us, post or contribute to our Website, participate in discussion boards or other social media functions on our Website, enter a competition, promotion or survey or when you report a problem with our Website.   The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

Information we collect about you. With regard to each of your visits to our Website we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products or services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

    Information we receive from other sources. We may receive information about you if you use any of the other services we provide. We are also working closely with third parties (including, for example, partner organisations, our trainers, and sub-contractors in technical, payment and delivery services and credit reference agencies) and may receive information about you from them.

    Uses made of the information

    We use information held about you in the following ways:

    Information you give to us. We will use this information as shown below (and as shown in the section on Information we collect about you, below):

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to respond to any of your comments and queries;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you concerning snow sports and our services that you request from us or which we feel may interest you;
  • to ensure that the content from our Website is presented to you in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our Website if you choose to do so;
  • to keep and maintain the BASI organisational records and databases;
  • to notify you about changes to any of our services;
  • to supply to partner organisations as outlined below.

    Information we collect about you. We will use this information, as noted in the section on Information you give to us, above, and also:

  • to administer our Website, our membership data and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • as part of our efforts to keep our Website safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them.

    Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

    We will communicate with you by telephone, letter, texts, emails or other reasonable means with updates and information about goods and services similar to those which were the subject of a sale to you or an enquiry from you. 

    Disclosure of your information

    We may share your personal information with selected third parties including:

  • Partner organisations and other companies affiliated with BASI;
  • Service providers to BASI for the purposes of fulfilling your order, processing your payment details and providing support services;
  • Trainers, business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • Sage Pay Europe Limited (or any successor organisation) so that they can process a payment transaction on our behalf.  This means that your credit/debit card details are provided directly to Sage Pay Europe Limited and are never revealed to us;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.  We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 50 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Website;
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms, or in order to enforce or protect any of our rights, property or safety (or those of our Members). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

COOKIES ON OUR WESBITE

The BASI website, like many other sites, uses small files called cookies to help customize your experience. Find out more about cookies and how you can control them

Quick description of cookies

'Cookies' are small text files that are stored by the browser (e.g. Internet Explorer, Firefox, Chrome or Safari) or by a mobile phone (e.g. Android or iPhone) on your computer or mobile device. They allow websites to store such things as user preferences. You can think of cookies as providing a "memory" for the website, enabling it to recognize a user and respond appropriately.

Cookies and their use

There are different types of cookies based on their use:

Some cookies we use to remember your preferences for tools found on our web sites, so you don't have to re-enter them each time you switch a page or each time you visit. They will remember your user login, the language you prefer and other things such as what video streaming speeds you use.

Some are created and used by web analytics software (such as Google Analytics) to track how many individual unique users we have, and how often they visit the site. Unless you are signed in to the site, these cookies cannot be used to identify you personally. If you are logged in, the login process links you to your stored membership record that includes your username and email address.

Some cookies are used by geo-targeting software which tries to identify what country you are in based on the information supplied by your browser when it requests a web page. This cookie is completely anonymous, and is only used to help target content - such as whether you see our UK or another home page - and advertising.

When you register with us, we generate cookies that signal whether you are signed in or not. We use these cookies to determine which account you are signed in with, and if you should get access to a service. It also allows us to associate any comments you post with your Advertising cookies

Some cookies are used for directing advertisements. They allow us to know whether or not you've seen an advertisement or a type of advertisement, and how long it is since you've seen it. They are used to help target advertising so that you see more relevant advertising. These cookies are anonymous - they store information about the content you are browsing, but not about who you are. Those cookies of this type that are generated by third party advertisers have their own privacy policies, and we have no access to read or write these cookies. These third party advertising cookies may be used by those third parties to anonymously target advertising to you on other websites, based on your visit to our sites.

On some of our pages, third parties may also set their own anonymous cookies, for the purposes of tracking the use of their application, or tailoring the application for you. Because of how cookies work, we cannot access these cookies, nor can the third parties access the data in cookies used by us. As an example, when you share an article using a social media sharing button on our sites, the social network that has created the button will record that you have done this.

Turning off cookies

Most browsers and phones have a way to stop accepting classes of cookies, or to stop it accepting cookies from a particular website. For example, using cookies is needed in order to use our shopping cart, so you would not be able to buy things through our web site if you turned off our cookies.

Help in turning off cookies can be found in your browser or mobile phone help files or at this web site.

If you are concerned about third party cookies generated by advertisers from Europe, you can turn some of these off by going to the Your Online Choices site.

More information

If you still have questions, please contact us at basi@basi.org.uk.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination inside the European Economic Area ("EEA"). It may also be processed by staff operating inside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.   We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information which you provide to us is stored on our secure servers and any payment transaction with us will be encrypted. Where you have been given (or you have chosen) a password which enables you to access parts of our Website, then you are responsible for keeping that password confidential. We would ask that you not share or disclose a password with any third party.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at basi@basi.org.uk.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.  This policy is effective from 1 July 2016.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to basi@basi.org.uk.